Marketing Service Supervisor

Major Responsibilities

• Assist Marketing Services Manager to lead and manage BHC Call Center team to achieve the department target.
• Focus on customer satisfaction, cost reduction, compliance and providing real value to the business.
• Train/coach Call Center team members in both medical and service skills.
• Establish & implement SOP to improve Call Center KPI.
• Communicate with key stakeholders, provide hotline analysis reports and share action plan.

Requirement

• College degree and above
• Pharmaceutical or medical industry experience is necessary.
• Fluent English skill is necessary.
• Excellent leadership is necessary.
• Call center or service experiences is a plus.
• Good at communication, negotiation and problem solving;
• Frequent user of MS Office.