Infrastructure Analyst (SAP Basis)

Major Responsibilities：

• Operational Execution and Coordination for the Global Computing Services and other GSS/IPN support teams
• Follow standard procedures for Product Development, Order Fulfillment, and Customer Support in relation to the SAP deployments
• Ensure adequate, documented support for all existing and new infrastructure components
• Provide standard operating procedures (SOP) for all existing and new infrastructure components
• Create procedures for the proper “turn over” of new infrastructure from evaluation to support
• Coordinate for equipment and software changes as required to meet capacity needs
• Ensure that the installation and de-installation processes for new hardware and software are well documented and followed.
• Provide documentation for site “coordinators” on basis procedures and implementation
• Serve as production support and/or backup for landscape
• Provide ABAP program debugging and trouble shooting in SAP.

Requirement：

• Degree in Computer Science or equivalent work experience
• Professional experience in SAP basis and ABAP development
• Excellent analysis, organizational and problem solving skills
• Strong native and English language communication skills both written and verbal
• Willingness to learn new technologies and skills
• Ability to work within a large geographically distributed support organization, including sharing of knowledge and communication of ideas
• Ability to coordinate between teams and projects
• Ability to organize and manage multiple tasks and priorities
• Effective change management and project tracking skills
• Operational experience [either Host-based or distributed]
• Infrastructure experience in one or more of the following areas: hardware, operating system, database, WAN, LAN, security and middleware.
• Support and systems administration of a multi-user client-server environment (Unix, Linux, Windows